Cancellation & Refund Policy

Last Updated: May 2026

1. Overview

We want every Student to feel confident about enrolling in the Truffle Nation 6-Week Live Online Pastry Chef Certification Program. This Cancellation & Refund Policy explains when and how you can cancel your enrolment and what refund you may be eligible for.

2. Cooling-Off Period (Before the Batch Starts)

You may cancel your enrolment and request a full refund within 7 calendar days of payment, provided that the cancellation request is received before the official start date of your batch.

• Refund: 100% of program fee paid.
• Payment-gateway processing charges (where charged separately) may be deducted.
• The refund will be processed to the original payment method within 7–10 business days of approval.

3. After the Batch Starts

Once the first live session of your batch has been delivered, the program is considered to be in progress. The following terms apply:

• Within 72 hours of the first session — partial refund of 50% of the program fee, less any applicable processing charges.
• After 72 hours of the first session — no refund will be issued, as live teaching, materials, and community access have already been provided.

4. Batch Transfer (One-Time Courtesy)

If a personal emergency, medical issue, or unforeseen circumstance prevents you from continuing your current batch, you may request a one-time transfer to a future batch within 12 months of your original start date. Transfers are subject to seat availability and must be requested in writing before the second week of your current batch.

5. How to Request a Cancellation or Refund

1. Email support@trufflenation.com from the email address used at enrolment, with the subject line "Refund Request — [Your Full Name]".
2. Include your full name, registered phone number, batch name/start date, and a brief reason for cancellation.
3. Our admissions team will acknowledge your request within 2 business days and confirm the eligible refund amount.
4. Approved refunds are processed to your original payment method within 7–10 business days.

6. Non-Refundable Items

The following are non-refundable under any circumstances:

• Bonus digital downloads (recipe workbook, pricing formula, legal guide, photography mini-course) once they have been delivered or accessed.
• Any add-on services purchased separately from the core program.
• Payment-gateway fees, taxes, or bank charges levied by third parties.

7. Cancellations Initiated by Truffle Nation

In the unlikely event that we cancel a batch (for example, due to insufficient enrolments or instructor unavailability), you will be offered either: (a) a full refund of fees paid, or (b) a transfer to the next available batch — entirely at your choice.

8. Disputes & Chargebacks

We aim to resolve all refund queries directly and promptly. We respectfully request that you reach out to us first before initiating a chargeback with your bank or card issuer, so we can address the issue. Unwarranted chargebacks may be contested with documentary evidence of services delivered.

9. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date reflects the latest revision. The policy in effect at the time of your enrolment governs your refund eligibility.

10. Contact