Privacy Policy

Last Updated: May 2026

1. Introduction

Truffle Nation Pastry Academy ("we", "us", "our") respects your privacy. This Privacy Policy describes what personal information we collect, how we use it, and the choices you have. This policy applies to information collected through this website and our application/enrolment forms.

2. Information We Collect

When you fill out our application form or contact us, we collect:

• Identification & contact details: full name, email address, phone/WhatsApp number.
• Application responses: your baking experience, goals, investment readiness, and timeline preferences.
• Technical data: IP address, browser type, device information, referring URL, and pages viewed, collected automatically through cookies and standard web logs.
• Marketing identifiers: UTM campaign parameters, Facebook Click ID (fbclid), and Facebook Browser ID (fbp) where present.

We do not knowingly collect financial account information through this website. Payments, when applicable, are handled by separately disclosed payment partners.

3. How We Use Your Information

We use the information you provide to:

• Review your application and contact you about enrolment.
• Send your free program guide, batch updates, and onboarding details via WhatsApp, email, or phone.
• Personalise your learning experience and the educational content we share with you.
• Measure the effectiveness of our advertising and improve our program offerings.
• Comply with legal obligations and enforce our Terms & Conditions.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website and to measure advertising performance:

• Meta Pixel (Facebook): we use the Meta Pixel to measure ad effectiveness and to show relevant ads on Facebook and Instagram. The pixel collects browser-level data (IP address, browser type, page visited) and event data (page view, qualified lead). You can manage Meta's use of your data via your Facebook Ad Preferences.
• First-party cookies: we set short-lived cookies (e.g. _tn_fbclid, _tn_fbc) to attribute leads to the marketing source they came from.

You can disable cookies through your browser settings. Disabling cookies will not prevent you from using the site, but some features may be limited.

5. Sharing Your Information

We do not sell your personal information. We share it only with:

• Service providers who help us run our business — for example, our customer relationship management (CRM) system, email/SMS delivery providers, analytics, and live-class platform (Zoom). These providers are contractually obliged to protect your data.
• Meta Platforms Inc. for advertising measurement and optimisation, as described above.
• Authorities where required by law, court order, or to protect our rights, your safety, or the safety of others.

6. Data Retention

We keep your personal information only for as long as is necessary for the purposes set out in this policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Application data is typically retained for 24 months from your last interaction with us.

7. Data Security

We use commercially reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where there is no legitimate business or legal reason to retain it.
• Object to or restrict certain types of processing, including direct marketing.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us at support@trufflenation.com. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website and program are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. Vimeo for video playback, Facebook, Instagram). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of the page reflects the latest revision. Material changes will be communicated through the website or by email where appropriate.

12. Contact Us